Refund policy

🔁 Return & Refund Policy – AVIRI

Last Updated: Jan 21, 2026

At AVIRI, we take pride in delivering high-quality imitation jewellery and ensuring customer satisfaction. Please read our Return & Refund Policy carefully before making a purchase.

By placing an order on our website, you agree to the terms below.

✅ Eligibility for Returns

We accept returns only in the following cases:

✔ You received a damaged or defective product
✔ You received a wrong product
✔ Product has manufacturing defect

To be eligible:

  • You must notify us within 48 hours of delivery.

  • Product must be unused, unworn, and in original packaging with tags intact.

  • An unboxing video is mandatory for any damage or wrong product claims.

  • Return request must be approved by our team before sending the product back.

❌ Non-Returnable Items

Due to hygiene and product nature, we do not accept returns or exchanges for:

  • Earrings, nose pins, hair accessories, and any items once opened or used

  • Customised or special order products

  • Products damaged due to mishandling, water exposure, perfume, or wear & tear

  • Minor color variations due to photography/lighting

🔄 Exchange Policy

  • Exchanges are allowed only for eligible damaged or wrong items.

  • Exchange is subject to product availability.

  • If the same product is unavailable, store credit may be issued at our discretion.

💸 Refund Policy

  • Refunds are processed only after the returned product passes quality inspection.

  • Refund will be issued to the original payment method or wallet within 7–10 business days after approval.

  • Shipping charges (if any) are non-refundable.

🚚 Return Shipping

  • If the return is approved due to our error (wrong/damaged item), we may arrange return pickup or reimburse reasonable courier charges.

  • For all other approved returns, customer bears return shipping cost.

  • AVIRI is not responsible for loss or damage during return transit.

📩 How to Request a Return

Please contact us at:

📧 Email: support@aviri.in
📱 WhatsApp: +91-7428811356

Include:

  • Order Number

  • Product images / video

  • Reason for return

  • Unboxing video (mandatory)

⚠️ Important Notes

  • No returns will be accepted without prior approval.

  • We reserve the right to reject any return that does not meet policy conditions.

  • This policy may change without prior notice.